FAQs
We love hearing from you! If you have any specific questions, feel free to email us at hello@anemosaroma.com
Product Information
Yes, all Ánemos products are vegan and free from any animal products or by products.
No, we do not test on animals, nor do we work with suppliers who do.
No, we do not use preservatives in our candles.
Our products are all hand crafted in small batches. We source the highest quality natural ingredients and ensure our supply chain is ethical and sustainable.
We take every care to make sure our packaging and marketing is as eco-friendly and recyclable as possible. We try and keep packaging to a minimum.
Cotton Bags - Are 100% cotton, sustainably hand printed by us. These can be reused for all sorts of things. Let us know on instagram if you have any good uses for our lovely bags.
Packaging- everything from our labels, tissue paper, postal boxes, shredded paper are either recyclable and or biodegradable.
All the glass in our products is recyclable and can be re-used. Some ideas: storing small items, holding travel essentials or even used as pots to grow herbs…
Please re-purpose your jars ♥
Our cards and prints are also all recyclable.
We work hard to ensure our products are 100% natural. We use 100% pure, natural essential oils. Our natural wax candles are made from a sustainable coconut and rapeseed wax blend that is environmentally friendly and biodegradable, delivering a pure scent and a clean burn. Our wicks are made from unbleached cotton and paper.
We don’t use any synthetic fragrances, additives, or paraffin.
We use 100% pure essential oils extracted from flowers, fruits, herbs, and plants. Every fragrance is carefully blended to offer a therapeutic experience.
While our candles are made with natural ingredients and pure essential oils, reactions in pets can vary. We’ve not received any feedback suggesting our products affect animals, but as every pet is unique, we always recommend consulting your vet for tailored advice. Keep candles out of their reach, and if you have any concerns, seek professional guidance before use.
Our candles contain pure essential oils, and while some women choose to use essential oils during pregnancy, we advise taking extra precautions. Every pregnancy is unique, so it’s important to do your own research and consult a
medical professional before incorporating essential oils into your routine.
Some essential oils may be safe to use after the first trimester (12 weeks), but this should always be discussed with your healthcare provider, especially if your pregnancy is high-risk. Essential oils should be used sparingly during pregnancy, and none should be applied directly to the skin or ingested.
If you are breastfeeding, we also recommend consulting your healthcare professional before using essential oils to ensure the safest experience for both you and your baby.
All the Allergens are listed on the bottom of your product on the safety label.
Our candles are all-natural, and over time, the scent and colour may change slightly. We recommend using them within 12 months for the best experience.
Product Care
For the best burn, trim the wick to ¼ inch (0.6 cm) before each use, and allow the candle to burn long enough for the wax to melt evenly across the surface. You can read our full candle care guide here.
Our stunning dark amber apothecary jars will protect the active botanics found within our blends.
However, we recommend storing out of direct sunlight. Keep the lid on each candle when it’s not being used to protect it from dust and preserve the scent.
Once your candle has finished burning (with 1cm of wax remaining), clean the jar with warm soapy water. Our wax is water-soluble, so it’s easy to remove. Once cleaned the apothecary jar with its aluminium lid is perfect for
reuse Feel free to reuse your apothecary jar however you like! Some ideas - storing small items, holding travel essentials or even as a flower vase.
Please re-purpose your jars ♥
To prevent fire and serious injury, burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn this candle on or near anything that can catch fire. Keep the candle free from any foreign materials, including matches and wick trimmings. Only burn the candle on a level fire-resistant surface.
Shopping with Ánemos
All of our products are available to purchase on our website.
Yes, we offer bulk discounts on orders of 20+ units. Please contact us to discuss your event needs.
Yes, please contact us for more information on wholesale opportunities and pricing.
Yes, we work with companies to create bespoke gifting packages. Please get in touch with us to discuss your needs.
Order & Delivery Questions
For full details on your orders visit our Delivery and Returns page here.
We offer standard UK delivery for £3.99 and express delivery for £6.99. Orders over £60 qualify for free shipping.
Standard delivery takes 3-4 working days, while express delivery arrives in 1-2 working days. You will receive a tracking link once your order has been dispatched.
Currently, we only ship within the UK. However, we’re planning to launch international shipping soon, so subscribe to our newsletter for updates.
Yes, a tracking link will be provided once your order is dispatched.
You can return any item within 14 days, provided it’s in its original packaging and unused. Please contact us at hello@anemosaroma.com to initiate a return.
If your item arrives damaged or faulty, please email us at hello@anemosaroma.com with your order number and photos of the product. We’ll arrange a replacement or refund.
Once we receive your returned items, your refund will be processed within 14 working days. We’ll notify you by email once it’s completed.